Service & Support
From configuration to maintenance, one technical team covers drawings, commissioning, spares and remote diagnostics.
Technical downloads
NovaStar TB10 Plus, TB40 and H Series English datasheets, the H Series user manual, and NovaLCT software links.
Frequently Asked Questions
What is the minimum order quantity?
One cabinet is accepted for sample and quality testing. Mixed-model orders are also supported.
What is the delivery time?
Standard models ship in 5–7 days. Custom cabinets and large projects take 10–15 days after drawing approval.
Which payment methods do you accept?
T/T bank transfer, PayPal and credit card for small orders. Terms are confirmed on the proforma invoice.
What warranty do you provide?
2–3 years depending on the series, covering modules, power supplies and control cards.
Can you support installation?
We provide drawings, remote commissioning and video support. On-site engineers can be arranged for large projects.
Get Your Free Quote
Tell us the application, the room and the budget range. A sales engineer will reply with a recommended series.